1. Overview and Scope

This Privacy Policy explains how DYMROS™ and its operating company, Yiwu Yibo Technology Co., Ltd., may collect, use, disclose and retain personal information when you visit dymros.com, browse our products, place orders, contact customer service or otherwise interact with the store.

The practices described below may depend on the services actually enabled for our store and your location. This policy does not replace the privacy notices of separate payment processors, carriers or linked third-party websites.

2. Information You Provide

When you make a purchase or contact us, we may collect your name, billing and shipping addresses, email address, phone number, order information, customer-support communications, and any other details you choose to provide.

If you subscribe to marketing communications, we may keep your email address and relevant subscription preferences. If you create or access an account, associated account identifiers and order history may be processed to support that function.

3. Information Collected Automatically

When you use the website, technical information may be collected through cookies and similar technologies. Depending on the store configuration, this may include device and browser information, IP address, general location inferred from IP, website interactions, referring pages, pages visited, and session activity.

This information can support website functionality, performance monitoring, security, fraud prevention, and the measurement of customer experience.

4. Purposes of Processing

We may use personal information to complete purchases, arrange shipping, deliver order confirmations, respond to inquiries, process refunds, provide customer service, maintain the website, detect potential misuse, and comply with applicable legal requirements.

Where permitted and where you have provided any required consent, information may also be used to send product updates, newsletters, offers, or relevant marketing communications. You can opt out of marketing communications through the unsubscribe instructions provided.

5. Cookies and Similar Technologies

Cookies and similar tools can support features such as cart persistence, login sessions, site preferences and performance measurement. Some optional analytics or advertising tools may also use these technologies if enabled.

Browser settings may allow you to manage or block cookies. Blocking strictly necessary cookies can affect checkout or other site functions. Available consent options will depend on the privacy controls shown to you and applicable law.

6. Sharing with Service Providers

We may disclose relevant personal information to service providers involved in operating the store, including the ecommerce platform, payment processing services, shipping and logistics providers, website hosting, fraud prevention, customer communications and technical support.

These service providers receive information needed for their responsibilities and may have their own obligations or privacy terms. We may also disclose information when required by lawful process or to protect legal rights.

7. International Processing

Because ecommerce infrastructure, customer locations and service providers can span more than one country, personal information may be accessed or processed across jurisdictions. Data protection laws and available safeguards differ by location.

Where international transfers are subject to legal requirements, the relevant parties are responsible for applying required protections.

8. Retention

We retain information for periods reasonably necessary to operate the storefront, complete transactions, handle service requests, maintain business records, investigate disputes and meet relevant legal obligations.

Actual retention periods vary by type of information and the purposes for which it is required. Information may be deleted, anonymized or archived when continued retention is no longer justified.

9. Security

We use reasonable organizational and technical measures intended to reduce risks to personal information, and work with service providers that operate important parts of our online store.

No electronic system can guarantee complete security. Customers should protect their account credentials and promptly report suspicious messages or potential unauthorized access.

10. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability or restriction of certain personal information, or to object to particular uses. Some rights are subject to legal exceptions and identity verification.

To exercise a right, contact service@dymros.com and specify the request. We may need sufficient information to confirm that we are responding to the appropriate individual. We will respond according to applicable requirements.

11. Marketing Preferences

If you receive promotional emails from DYMROS™, you can generally unsubscribe using the link in the message or by contacting customer support. Opting out of marketing does not necessarily stop transactional communications, such as order confirmation, shipment notifications or customer service replies.

Where marketing consent is required, it should be obtained through the relevant consent mechanism.

12. Children’s Privacy

The storefront is intended for shopping by people who can lawfully enter into transactions in their jurisdiction. We do not intend to solicit personal information directly from children in violation of applicable law.

Although we may sell selected wooden play items, this does not mean children should independently enter personal or payment information on the website. A parent or guardian can contact us about a privacy concern.

13. External Websites and Third Parties

The website may contain links or embedded services from third parties. Their privacy and security practices may differ from ours. Review any relevant third-party policies before sharing information or using their services.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in store practices, services or legal requirements. The latest version will appear on this page with its current effective date. Where required, additional notice or consent may be requested.

15. Contact and Data Controller Details

For questions or privacy requests, please contact Yiwu Yibo Technology Co., Ltd. trading as DYMROS™, at service@dymros.com or 13631565768. Our registered address is Room 304, Unit 1, Building 25, Chunhan Third District, Beiyuan Subdistrict, Yiwu City, Jinhua, Zhejiang, China.

Customer service hours: 8:00 AM – 10:00 PM Daily.