Contact Us
Reach our team for product details, order questions, shipping assistance and after-sales support.
We’re Here to Help
Whether you need advice before buying, clarification about a wooden product, or support with an order you have already placed, the DYMROS™ customer-support team is available through the contact details below. We welcome questions about product dimensions, materials listed on the product page, care instructions, order status, shipping and returns.
For the most efficient assistance, please contact us from the email address used for your order when possible. We may ask for limited order information to verify a request before discussing or changing order details.
Customer Service Channels
Our support email is service@dymros.com. You may also call 13631565768. The listed customer service hours are 8:00 AM – 10:00 PM Daily.
Email is particularly useful when you need to attach photographs, screenshots, or detailed information about an order. Telephone support may be useful for general questions. Availability can vary during holidays or unusual service disruptions.
Questions Before You Order
If you are considering one of our products, please tell us the exact product title and what you would like to confirm. We can help clarify the information shown on the listing, including available size options, the stated material, intended use, care notes, and current purchase options.
Because wooden products differ, do not assume that every item is suitable for food contact, outdoor use, dishwashers, high heat, or children of every age. We recommend checking the individual listing and any safety notices before ordering.
Help With an Existing Order
Include your order number, the name on the order and a short explanation of your question. For a delivery issue, please provide the tracking number if one has been issued. For a product issue, photos of the product, packaging and shipping label can help us review the situation.
Please do not send your full payment card number, card security code, account password or other unnecessary sensitive information to customer support.
Damaged, Incorrect or Missing Items
If your parcel is damaged, contains the wrong product, or appears incomplete, contact us promptly after delivery. Keep the packaging and take photographs of the shipping box, mailing label and affected item where practical. We will review the details and explain the next steps under our Return & Refund Policy and applicable law.
Wood grain or slight tone differences are not automatically damage; if you are uncertain whether a difference is expected, please send us a photo so we can assess the product description alongside your order.
Returns and Refunds
Before returning a product, email service@dymros.com and request return instructions. Include your order number and the item you wish to return. Do not ship products to our registered company address without receiving return authorization and the applicable return destination.
Return eligibility, return-shipping arrangements, and refund processing are described in our Return & Refund Policy. Any statutory consumer rights remain unaffected.
Business and Legal Information
The trading name of this online store is DYMROS™. The legal company is Yiwu Yibo Technology Co., Ltd., represented by Dong Feifei. The registered address is Room 304, Unit 1, Building 25, Chunhan Third District, Beiyuan Subdistrict, Yiwu City, Jinhua, Zhejiang, China.
This address is provided for business identification. It is not necessarily a retail showroom, customer-service center, warehouse or parcel-return location.
A Note on Response Times
We aim to respond as promptly as practical during customer service hours. The time needed to resolve an issue depends on the nature of the request and whether information is needed from a carrier or payment service provider.
If you have sent a message, please avoid sharing duplicate sensitive details in multiple channels. Keep your original email thread where possible so the context of your request remains together.
Official Business Information
Legal Company: Yiwu Yibo Technology Co., Ltd.
Legal Representative: Dong Feifei
Website: dymros.com
Registered address is not an authorized product-return address.